This Privacy Policy explains how Million888 collects, uses, stores, and protects your personal data when you access and use our platform. We are committed to handling your information responsibly and transparently.
Your Privacy at a Glance
All personal data collected by Million888 is stored on secured servers protected by 256-bit SSL encryption. Access is restricted to authorised personnel only on a strict need-to-know basis.
Million888 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Data shared with third parties is limited to service providers necessary for platform operation and legal compliance.
You have the right to access, correct, and request deletion of your personal data. Requests are processed within 30 days. Contact our support team via live chat or email to exercise your data rights.
Identity documents submitted during KYC verification are stored securely, used solely for compliance and fraud prevention, and are never shared with third parties outside of legal requirements.
We use cookies and similar tracking technologies solely to improve platform functionality, user experience, and security. We do not use third-party advertising cookies or cross-site behavioural tracking.
Promotional communications are opt-in. You can withdraw your marketing consent at any time through your account settings or by contacting support. Transactional and account-related messages are exempt from this opt-out.
Million888 ("the Platform", "we", "us", "our") operates the online gaming and sports betting platform accessible at million888.cam. We are committed to protecting the privacy and personal data of all users ("you", "the User", "the Player") who access our platform, including players located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia.
This Privacy Policy ("Policy") describes in detail the types of personal data we collect, the purposes for which we use it, the parties with whom we may share it, the security measures we apply to protect it, and the rights you have regarding your own data.
This Policy forms part of our broader legal framework alongside our Terms and Conditions and Responsible Gambling Policy, all of which govern your use of the Million888 platform. By registering an account or using any feature of the platform, you acknowledge that you have read and understood this Policy.
This Policy applies to personal data processed in connection with your use of million888.cam, including account registration, KYC verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications where applicable.
The following terms carry specific meanings throughout this Policy:
| Term | Meaning |
|---|---|
| Personal Data | Any information that relates to an identified or identifiable natural person, including name, email address, phone number, identification documents, IP address, and payment details. |
| Processing | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion. |
| Controller | Million888, as the entity that determines the purposes and means of processing personal data collected through the platform. |
| Processor | Any third-party service provider that processes personal data on behalf of Million888, strictly under contractual instruction. |
| KYC | Know Your Customer — the identity and address verification process required for regulatory compliance and fraud prevention. |
| Cookies | Small text files placed on your device by the platform to remember user preferences, session states, and platform usage data. |
| Consent | A freely given, specific, informed, and unambiguous indication of your wishes by which you agree to the processing of your personal data for a stated purpose. |
Million888 collects personal data through various interactions with the platform. The categories of data we collect, and the contexts in which they arise, are set out below.
3.1 Registration Data. When you create an account, we collect your full legal name, date of birth, email address, phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru), and a chosen username and password (stored in hashed, non-reversible form).
3.2 Identity Verification (KYC) Data. To comply with our licensing obligations and anti-money laundering requirements, we collect copies of government-issued identification documents (Malaysian MyKad, Passport, or Driver's Licence), proof of address documents (utility bills, bank statements), and biometric selfie photographs for identity matching purposes.
3.3 Financial Transaction Data. We record details of all deposits and withdrawals, including transaction amounts in MYR, payment method identifiers (e.g., masked bank account numbers, DuitNow registered phone numbers, FPX reference IDs, Touch 'n Go eWallet transaction references), and transaction timestamps. We do not store full card numbers or full bank account numbers.
3.4 Gaming Activity Data. We maintain records of your gameplay history, wagering activity, game preferences, session durations, betting markets accessed (e.g., EPL, Liga Super Malaysia, UFC), win/loss records, and bonus usage. This data is used for account management, responsible gambling monitoring, and fraud prevention.
3.5 Technical and Device Data. We automatically collect IP addresses, device identifiers, browser type and version, operating system, referring URLs, and platform navigation data. This is collected for security, fraud detection, and platform performance monitoring purposes.
3.6 Customer Support Data. Records of your communications with our support team — including live chat transcripts and email correspondence — are retained to maintain service quality, resolve disputes, and comply with regulatory audit requirements.
3.7 Marketing Preference Data. Where you have opted in to marketing communications, we record your preferences and communication history in order to personalise relevant promotions. You may update or withdraw these preferences at any time.
Million888 processes your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC documents, device data |
| Identity and age verification | KYC documents, registration data (date of birth) |
| Payment processing | Financial transaction data, registration data |
| Fraud prevention and anti-money laundering | All categories, particularly financial and device data |
| Responsible gambling monitoring | Gaming activity data, transaction data |
| Customer support | Support data, registration data |
| Platform security and performance | Technical and device data |
| Regulatory compliance and reporting | All categories as required by applicable law |
| Marketing communications (opt-in only) | Registration data, marketing preference data |
| Service improvement and analytics | Technical data, gaming activity data (aggregated) |
We do not use your personal data for automated decision-making that produces significant legal effects without human review, with the exception of real-time fraud detection screening which may result in a temporary hold on transactions pending manual review.
Each processing activity conducted by Million888 is carried out on one or more of the following legal bases:
Million888 does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:
All third-party processors engaged by Million888 are required to maintain appropriate technical and organisational security measures and to process personal data only in accordance with our documented instructions.
As an internationally licensed platform serving users in Malaysia and beyond, Million888 may process and store data on servers located outside of Malaysia. Where personal data is transferred to countries that do not have data protection standards equivalent to those applicable in your jurisdiction, we implement appropriate safeguards, including contractual data protection clauses with receiving parties, to ensure your data remains protected to an adequate standard.
By using the Million888 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Malaysia. We take reasonable steps to ensure such transfers comply with applicable data protection principles.
Million888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:
Upon expiry of the applicable retention period, data is securely deleted or anonymised in a manner that prevents re-identification.
The Million888 platform uses cookies and similar technologies (such as local storage and session tokens) to operate correctly and provide a consistent user experience. We use the following categories of cookies:
We do not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. You will not be tracked across other websites as a result of your use of Million888.
You may control cookie settings through your browser's privacy settings. Disabling strictly necessary cookies may impair or prevent platform functionality.
Million888 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
Your responsibility: You are responsible for maintaining the confidentiality of your account credentials. Do not share your password with any third party. If you suspect unauthorised access to your account, contact our support team immediately via live chat.
Subject to applicable law and certain exceptions (particularly where data retention is legally mandated), you have the following rights in respect of your personal data held by Million888:
You may request a copy of the personal data we hold about you and information on how it is being used.
You may request correction of inaccurate or incomplete personal data held in your account.
You may request deletion of your personal data where retention is no longer legally required and no legitimate interest overrides your request.
You may request that we restrict processing of your data in certain circumstances, such as while the accuracy of data is contested.
Where processing is based on consent or contract, you may request your personal data in a structured, commonly used, machine-readable format.
You may object to processing based on legitimate interests or for direct marketing purposes at any time.
To exercise any of the above rights, contact our support team at [email protected] (plain text — not a clickable link) or via live chat. We will respond to all verified data rights requests within 30 days. We may require proof of identity before processing a request.
The Million888 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the account registration and KYC process.
If we become aware that personal data has been collected from a user under the age of 21, that account will be immediately closed, all real-money balances returned (net of any withdrawals already processed), and all personal data associated with the account deleted in accordance with applicable legal requirements.
If you believe that a minor may have created an account on the Million888 platform, please contact our support team immediately so that we can investigate and act accordingly.
Million888 may send you promotional communications — including information about bonuses, new game launches, sports betting features, and platform updates — by email or SMS, but only where you have explicitly opted in to receive such communications.
You may withdraw your marketing consent at any time by:
Withdrawal of marketing consent does not affect your receipt of transactional messages — such as deposit confirmations, withdrawal notifications, account security alerts, and KYC status updates — which are necessary for account operation and cannot be disabled.
Million888 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via email notification to the address associated with their account, or via a prominent notice on the platform itself, prior to the change taking effect.
The date of the most recent revision is displayed at the top of this Policy. Continued use of the platform following the effective date of any revision constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to remain informed of how we handle your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Million888, please contact us through any of the following channels:
Data rights requests submitted by email will receive an acknowledgement within 24 hours and a substantive response within 30 calendar days. We may ask you to verify your identity before processing certain requests in order to protect your data from unauthorised disclosure.
For general platform questions, our FAQ page covers a wide range of topics including account management, payments, bonuses, and responsible gambling. For the full terms governing platform use, see our Terms and Conditions.
Your data is protected. Your privacy is respected. Join over 500,000 Malaysian players on a platform that takes both security and transparency seriously.
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